Program Coordinator, Gender Care Team

Who We Are:
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Job Summary:
Hours: 40 hours per week; schedule TBD, some evenings required                      
Union:  Yes
Union Name: 1199 SEIU
Patient Facing: Yes

Individuals who identify as transgender or gender diverse (TGD) are some of the most marginalized
members of our society, especially if they are experiencing homelessness, and they face worse health outcomes as compared with their cisgender counterparts. In response to this inequity, BHCHP developed a Transgender Program in 2008 to address the health care needs of the transgender and gender diverse community who experience homelessness or unstable housing in Boston.

As the Program Coordinator, you will be responsible for a case management panel comprised of TGD patients who have no other dedicated case management services. You will collaborate with other Case Managers to ensure that all patients' needs are met and to avoid duplication of services. Your role also involves outreach and patient recruitment, event management, empowering patients through linkages to support groups, and participating in community advocacy efforts to reduce disparities in healthcare for this population.

This position is funded for a year from the date of hire with the possibility for renewal.  If this funding is not renewed, this position will end a year from the hire date.

Responsibilities:

• Build relationships and collaborate with multidisciplinary teams of providers and nurses to provide and assure comprehensive case management services to homeless individuals.
  • work with clients to obtain the full range of benefits and services including benefits (SSI, General Relief), housing, primary care, social and psychiatric services, changing name and gender on legal documents, and all other necessary services; re-engage with TGD patients out of care
• Provide resources and advocate for inclusive practices at BHCHP and our community partners
• Collaborate with external organizations as needed to create support groups for BIPOC transgender clients in both English and Spanish and assist with facilitation; also co-facilitate existing BHCHP English support groups
• Collaborate with the team members on a variety of projects, including outreach/recruitment and community event planning
• Participate in community advocacy efforts that BHCHP is already a part of, such as the DPH TG Taskforce and the MA Trans Health Coalition, and others as appropriate
• Assist Program Director with grant -writing as needed
• Present to external entities about the Gender Care Team as needed, often along with a GCT patient

Qualifications:

• BA/BS preferred, especially behavioral health or social services-related degree.
• 3-6 years of case management and managed care experience; prior experience working in public health, social work, or community health.
• Experience working with gender-diverse populations and demonstrated interest in working with an underserved population.
• A firm understanding of homeless health care, transgender health, and Harm Reduction.
• Excellent verbal and written English communication skills required, bilingual English and Spanish speaking required.
• Problem solving skills required.

Compensation and Benefits:

• The compensation starts at $23.80 per hour and increases based on years of experience..
• BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of seven thousand five hundred added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.