Patient Benefits Coordinator

Who We Are:

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply. 

To learn more about working at BHCHP, watch our video Please Click Here.

Job Summary:

Hours:  Monday – Friday 8:00am – 4:30pm

This position is responsible for providing support for clinicians and responsible for patient registration, appointment scheduling, and to provide patient benefits assistance.  The position is crucial to the timely and accurate registration and review of patient’s insurance eligibility and other mandated documentation.  Also serves as back-up for patient intake at various outreach sites as needed.

Responsibilities:

• Reviews insurance eligibility on all patients presenting for scheduled appointments or admission or on a walk-in basis to provide patient benefits assistance and process required documentation in a timely manner.
• Enter all insurance and demographic information into the assigned databases in an accurate and timely manner.
• Timely and accurate completion of the Medicare Secondary Payer form for all patients who have Medicare upon admission.
• Refer all patients to the benefits coordinator whose benefits have been pended or terminated.
• Timely and accurate completion of MassHealth/Free care, and any other applications for patients who require them.
• Create an MSI tracking number for each patient being registered to create a medical record in the EMR system.
• Will update registration records for each patient regarding benefits information.
• Serves as backup to Clinic Coordinator, i.e., covering front desk in absence of clinic coordinator, including covering lunch, and assisting in fielding front desk calls.

Qualifications:

• Bilingual in English and Spanish or Haitian Creole is required.
• High School Diploma or equivalency.
• Strong computer skills including working knowledge of P.C. spreadsheet software (Excel) and familiarity with Epic, MMIS, and NEHEN patient eligibility system.
• 2 years of benefits experience in a clinical environment preferred.
• Able to work with indirect supervision successfully. 

Compensation and Benefits

The compensation starts at $22.07, and increases based on years of experience.

BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional annual compensation of seven thousand five hundred for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an Equal Opportunity Employer, BHCHP pledges not to discriminate against and encourages those from underrepresented and underserved backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA identifying, first generation college students and adults without a college degree, Bilingual and Bicultural persons; and individuals from low economic backgrounds.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.