RN Clinical Operations Coordinator

Who We Are:
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply.

To learn more about working at BHCHP, watch our video Please Click Here.

Job Summary:
***NOW OFFERING A $4,000 SIGN ON BONUS***

Union: None

Union Name: None

Patient Facing: Yes

Join a team dedicated to transforming healthcare for youth and families experiencing homelessness in Greater Boston. As an RN Clinical Operations Coordinator (RNCOC), you will lead clinical operations while delivering compassionate, high-quality care to those who need it most. This unique position combines clinical expertise with operational leadership, overseeing the daily functions at Family Team sites while providing direct patient care. In this role, you will not only deliver compassionate care but also drive quality improvement and shape service delivery models—paving the way for your own leadership advancement.

Key responsibilities include:

· Delivering pediatric and adult patient care, including assessments, interventions, and health education

· Managing quality improvement initiatives, regulatory compliance, and vaccine program

· Supervising RNs and Medical Assistants, ensuring excellence in clinical operations

· Supporting public health measures tailored to the needs of youth and families experiencing homelessness

The Family Team provides integrated health services, including primary and episodic care, immunizations,
mental health and substance abuse treatment, family planning, nutrition, and social service advocacy to pediatric, young adults, and adult patients. Care is delivered at the Family Clinic and various shelters, housing sites, daycare centers, and outreach locations throughout Greater Boston

BHCHP recognizes that no candidate is likely to meet every single qualification. If you bring strong leadership potential, a passion for innovation, or significant experience working with diverse populations, we encourage you to apply—even if you don't check every box!

Hours: Full time; Monday- Friday 8:30 am- 5:00 pm

Responsibilities:

(a) Direct Patient Care

· Provide pediatric and adult care, including completing assessments, developing, and implementing interventions, monitoring progress, and evaluating effectiveness

· Conduct triage and nursing assessments for walk-in patients

· Address health gaps and concerns for patients and their families

· Support and collaborate with case managers, ensuring patients are capable of adhering to care plans

· Deliver health education to patients and site staff, focusing on health promotion and disease prevention

· Organize screenings and vaccination clinics as needed

(b) Clinical Responsibilities

· Manage and ensure regulatory compliance of clinical supplies and medications: assume responsibility for medications and clinical supplies, including ordering, tracking, expiration checking, etc.

· Oversee adherence to local, state, and federal healthcare regulations

· Serve as Vaccine Manager, overseeing the use and compliance of the Vaccines for Children program

· Serve as team leader for various partner programs, such as Reach out and Read, MA State Lead Testing Program, and Health Care Consultant for Horizons for Homeless Children

· Develop and implement policies and procedures in collaboration with the Family Team and BHCHP Leadership

· Monitor clinical operations, ensuring high-quality care

· Lead quality improvement initiatives to enhance patient outcomes

· Participate in public health efforts tailored to the needs of families and youth experiencing homelessness

(c) Administrative Responsibilities

· Lead and mentor Family Team RNs and Medical Assistants to foster professional growth and ensure a high standard of patient care

· Oversee Family Clinic services in collaboration with BHCHP and Family Team leadership

· Transport and distribute supplies, medications, and vaccines to and from various sites

· Contribute to BHCHP committees (Clinical Operations, Management, Quality & Efficiency), focused on clinical excellence, operational efficiency, and quality improvement

· Serve as a resource and mentor, supporting staff in professional development, equity, and diversity training

Qualifications:

Required Qualifications:

· Registered Nurse with a current Massachusetts license

· Bachelor’s degree in nursing

· Minimum of five (5) years of progressively responsible nursing experience

· Pediatric nursing experience strongly preferred

· Minimum of two (2) years of generalist/medical-surgical/community nursing experience

· Valid driver’s license and access to a car for travel between sites required

Preferred Qualifications:

· Master’s degree in nursing or related field

· Leadership experience with demonstrated management ability

· Experience working with underserved populations, including youth and families experiencing homelessness

· Outreach nursing experience preferred

Bilingual proficiency in Spanish, Haitian Creole, or other languages commonly spoken by the population served. Additional compensation for demonstrated bilingual proficiency

Compensation and Benefits:
***NOW OFFERING A $4,000 SIGN ON BONUS***

• The compensation starts at $40.00 and increases based on years of experience.
• BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of seven thousand five hundred dollars added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.