Director of Behavioral Health Operations
Boston, MA
Full Time
Behavioral Health
Experienced
Who We Are:
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.
From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.
Job Summary:
Hours: Full Time – 40 hours per week, 8:30am-5:00pm
Union: None
Union Name: None
Patient Facing: Yes
We are looking to hire a Director of Behavioral Health Operations to provide operational oversight and management over all behavioral health services, including mental health evaluations, substance use treatment, crisis management, group therapy, and consultations with the behavioral health team. In this role you will manage administrative duties, including managing on-call coverage and vacation schedules and participating in Behavioral Health meetings and rounds. Key responsibilities include monitoring the effectiveness and operational optimization of services provided for patients with behavioral health needs, treatment planning, clinical and non-clinical staff supervision. This role involves ensuring the delivery of high-quality, client-centered services, and supporting achieving and maintaining quality and productivity metrics and goals set out by the team. This is a unique opportunity for professional growth and development in the field of behavioral health.
Responsibilities:
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.
From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.
Job Summary:
Hours: Full Time – 40 hours per week, 8:30am-5:00pm
Union: None
Union Name: None
Patient Facing: Yes
We are looking to hire a Director of Behavioral Health Operations to provide operational oversight and management over all behavioral health services, including mental health evaluations, substance use treatment, crisis management, group therapy, and consultations with the behavioral health team. In this role you will manage administrative duties, including managing on-call coverage and vacation schedules and participating in Behavioral Health meetings and rounds. Key responsibilities include monitoring the effectiveness and operational optimization of services provided for patients with behavioral health needs, treatment planning, clinical and non-clinical staff supervision. This role involves ensuring the delivery of high-quality, client-centered services, and supporting achieving and maintaining quality and productivity metrics and goals set out by the team. This is a unique opportunity for professional growth and development in the field of behavioral health.
Responsibilities:
- Oversee behavioral health service delivery throughout the program, ensuring excellence in care and sustainable operations.
- Accountable for achieving established performance metrics and targets that align with departmental and organizational objectives and are typically defined in the annual planning process.
- Provide support to BH managers supervising unlicensed and licensed staff as needed, with an emphasis on scheduling, efficiency, enabling access, etc.
- Co-facilitate Safety and Security committee and weekly meetings in conjunction with Director of Security.
- Provide Behavioral Health crisis assistance.
- Support staff with difficult cases and interactions, offering guidance and legal referrals.
- Facilitate regular team meetings with staff.
- Lead recruitment and hiring efforts for behavioral health clinicians and other non-licensed staff as needed
- Supervise all behavioral health operations to ensure high-quality, client-centered services and effective team performance
- Provide necessary training such as de-escalation, trauma-informed care, and sexual violence education in collaboration with the Boston Area Rape Crisis Center (BARCC).
- Provide leadership in crisis response, and support for staff managing patients with active mental health or substance use issues.
- Assist in the development of trauma-informed policies to support diverse staff and patients across cultures, genders, races, and sexual orientations.
- Participate in the program's weekly behavioral health team meetings and peer supervision.
- Provide administrative coverage on weekends/holidays as needed.
- Document activities for grants and special projects as directed by leadership.
- Attend Quality and Efficiency meetings and conduct peer reviews.
- Assist Director of Behavioral Health with scheduling patients for neuropsychological testing.
- Perform additional duties as required to support the team and program goals.
- 5 or more years of clinical experience in supervisory and administrative roles, preferably one year or more.
- 3 or more years of managerial experience, supervising clinicians and other staff
- 2 or more years of experience running behavioral health operations, with ownership over budgets and Profit & Loss statements
- Licensure eligibility as a master’s in social work or a mental health field (LMHC, LICSW, LCSW) preferred.
- Clinical education and experience working in Behavioral Health are strongly preferred.
- Experience working with patients who have experienced homelessness, trauma, addiction, and mental illness.
- Strong understanding of maintaining healthy and appropriate boundaries when working with vulnerable populations.
- Proficient in computer use, with strong organizational, interpersonal, and communication skills.
- Collaborative, team-oriented, and able to work effectively with interdisciplinary teams.
- Demonstrates excellent problem-solving, communication, and leadership skills.
- Culturally sensitive and able to address patient needs using a trauma-informed care approach.
- Clinical education and experience working in Behavioral Health are strongly preferred.
- Ability to assess and manage acute mental health and substance use concerns for treatment purposes.
- Experience with quality improvement processes is desired.
- Life support training certification (e.g., CPR, BLS, ACLS) with hands-on, in-person components are required. If not certified before the start date, accreditation must be submitted within 60 days.
- The compensation increases based on years of experience and ranges from $88,600 - $141,760 annually.
- BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees.
Does this amazing opportunity interest you? Then we'd love to hear from you.
As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.
Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.
Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.
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